Refund Policy

Overview

This Refund Policy applies to all services offered by Akash Avhad through akashavhad.com, including the GMAT Performance Diagnostic and all coaching programs. Please read this policy carefully before making a purchase.

Performance Diagnostic

Full Refund — Eligible

You are eligible for a full refund of the Performance Diagnostic fee if you cancel your booking at least 48 hours before your scheduled session time.

To cancel and request a refund, use the cancellation link in your booking confirmation email. Refunds are processed through PayPal and typically appear within 5–10 business days depending on your bank or card provider.

No Refund — Not Eligible

No refund is available in the following circumstances:

• Cancellation made less than 48 hours before the scheduled session
• Failure to attend the session without prior cancellation (no-show)
• Session completed — regardless of outcome

Rescheduling

If you are unable to attend your scheduled session, you may reschedule at no additional charge using the link in your confirmation email, provided the rescheduling request is made at least 24 hours before the session. Rescheduling is subject to availability.

Diagnostic Fee Credit

If you enrol in a coaching program within a reasonable period following your Performance Diagnostic, the full diagnostic fee is credited toward your program fees. Once applied as a credit, the diagnostic fee is not separately refundable.

Coaching Programs

Before Coaching Commences

If you have paid a coaching program fee but coaching has not yet commenced — defined as no coaching session having taken place following formal enrolment — please contact me directly to discuss your situation. Refund requests at this stage will be considered on a case-by-case basis.

After Coaching Commences

Once coaching has commenced — defined as the completion of the first coaching session following program enrolment — coaching program fees already paid are non-refundable.

This policy exists because significant preparation time, diagnostic work, customised plan development, and session recording infrastructure are invested from the first session onward.

Instalment Payments

For programs paid in instalments, you are not obligated to pay future instalments if you choose to discontinue the program. However, instalments already paid are non-refundable once coaching has commenced.

Program Discontinuation by Me

If I am unable to continue providing coaching due to circumstances on my end — illness, emergency, or other unforeseen events — a pro-rated refund for unused prepaid sessions will be issued promptly.

Technical Issues

If a session cannot proceed due to a technical issue on my end — including Zoom failure, power outage, or internet disruption — the session will be rescheduled at no additional cost. If rescheduling is not possible, a credit equivalent to the session value will be applied to your account.

Technical issues on your end — including your own internet connection, device problems, or software issues — do not qualify for a refund or session credit. Please ensure your equipment and connection are tested before each session.

How to Request a Refund

To request a refund for an eligible cancellation:

• For the Performance Diagnostic: use the cancellation link in your Calendly booking confirmation email
• For any other refund enquiry: email me directly at mail@akashavhad.com with your name, booking details, and reason for the request

I aim to respond to all refund requests within 2 business days. Approved refunds are processed through the original payment method (PayPal) and typically appear within 5–10 business days.

Changes to This Policy

I may update this Refund Policy from time to time. The updated version will be posted on this page with a revised date. The policy in effect at the time of your purchase applies to that purchase.